- No hassle 30-day returns & exchange policy
2.2 Please Note That We Cannot Process Any Returns Or Exchanges Without Prior Notification To Our Customer Service.
- Free exchanges & returns
3.2 Wrong Color And Size. If OLESILK Shipped The Items With Wrong Colors Or Sizes, After Confirmation, You Can Either Request A Free Exchange Or Return. We Will Be Responsible For The Shipping Cost For Exchange And Full Refund For Return Which Postage Fee Is Include
3.3 Defective And Damaged Products. If You Believe That Your Return Falls Into This Category, Please Provide Photos Of The Defective Items Via Email email@example.com Or Obtain "Proof Of Damage" Documentation From Your Delivery Carrier For Damaged Products And Include It In The Returned Package.
- Returns & exchanges we don't accept
4.2 No Returns And No Exchanges For Personal Care Items, Including Sleepwear And Lingerie Due To Hygienic Reasons And Customized Products.
5.2 Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx;the normal economic Post Office service would be just fine. Please keep the tracking number safe.
5.3 All the return item(s) will go through inspections. We will process the refund after we confirm that the product has the problems as you described. It usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
we reserve the right not to process the refund if they are returned in unacceptable condition.
For other circumstances, you need to pay for the shipping costs both ways, please understand.